| 000 | 00503nam0a22001810004500 | ||
|---|---|---|---|
| 005 | 20201007121111.0 | ||
| 020 | _a0471494399 | ||
| 050 | 0 | 0 |
_aHD 9980 _bN67S 2000 |
| 100 | 1 |
_aRichard Normann _953660 |
|
| 245 | 1 | 0 | _aService management : strategy and leadership in service business |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester: _bJohn Wiley and Sons, _c2000 |
||
| 300 | _axix, 234 p | ||
| 500 | _aIncludes index | ||
| 650 | 0 |
_aSERVICE INDUSTRIES _xMANAGEMENT _946721 |
|
| 942 | _cGEN | ||
| 999 | _c47994 | ||