000			01508aam a2200277 4500
003			SPU
005			20200715143235.0
008			200715b th ||||| |||| 00| 0 eng d
020			_a9781292040356 _c1245
040			_aSPU
049			_aSPU_CHN
050			_aHF 5415.5 _bH37C 2014
100			_9237899 _aHarris, Elaine K.
245			_aCustomer service : A practical approach / _cElaine K. Harris
250			_a6th ed.
260			_aHarlow : _bPearson Education, _c2014
300			_aII, 194 p. : _bill. ; _c28 cm.
505			_aGlossary p.1-4 -- What Is Customer Service? p.5-18 -- The Challenges of Customer Service p.19-34 -- Problem Solving p.35-56 -- Strategy for Formulating a Plan for Success p.57-70 -- Empowerment p.71-82 -- Communications in Customer Service p.83-100 -- Coping with Challenging Customers p.101-118 -- Motivation p.119-134 -- Leadership in Customer Service p.135-152 -- Customer Retention and Measurement of Satisfaction p.153-168 -- Technology and Customer Service p.169-182 -- Excellence in Customer Service p.183
650		0	_946742 _aCUSTOMER SERVICES
650		0	_951318 _aCUSTOMER RELATIONS
650		0	_970117 _aCONSUMER SATISFACTION
850			_aSPU
910			_aคณะโลจิสติกส์และซัพพลายเชน _bศูนย์หนังสือจุฬาลงกรณ์มหาวิทยาลัย สาขา ม.บรูพา _c230520 _pB009192
942			_2lcc _cGEN
998			_atanuchcha 150720 _bmonthira 150720
999			_c197638