000			02831cam a2200337 i 4500
999			_c196727
001			20668161
003			SPU
005			20201008145552.0
008			180829s2019 enka b 001 0 eng c
010			_a 2018039397
020			_a9781138103948 (hardback)
040			_aSPU
050	0	0	_aHE 9780 _bR37B 2019
100			_aRapajic, Jasenka _9236592
245	1	0	_aBeyond airline disruptions : _bthinking and managing anew / _cJasenka Rapajic.
250			_aSecond edition.
260			_aLondon ; _aNew York : _bRoutledge, Taylor & Francis Group, _c2019
300			_a153 pages : _billustrations ; _c23 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
500			_a"First edition published by Ashgate Publishing 2009 "--title page verso.
504			_aIncludes bibliographical references (pages 145-150) and index.
520			_a"Flight disruptions continue to thrive unnoticed, invisibly eroding airline profitability and causing growing passenger dissatisfaction. This is especially critical at airports where traffic expansion outstrips airport capacities. Hampered by legacy information systems, management practices and organisational detachments, decision-makers across the industry have little or no understanding of the multiple causes of disruptions and their implications. Consequently, their actions are focused on resolving local problems without being synchronised at system level. As problematic as they are, disruptions create opportunities for learning about system interactions, a solid and appropriate foundation for resolving complex industry issues. Beyond Airline Disruptions explains how airlines can become more competitive by utilising unexplored potential for gradual, consistent, and measurable improvements, centred around cost and quality of operational performance. It describes practical methods and techniques essential for turning these ideas into daily practices. This second, revised edition features updated content which introduces a fresh approach to airline management and decision making, more in line with future industry needs. It bridges the gaps between strategy and operations and inspires collaboration between airlines, airports, ATC, service providers, and regulators to bring longer-lasting benefits not only for industry participants and passengers, but also for the economy, society, and the environment."--Provided by publisher.
650	0	0	_aAIRLINES _xMANAGEMENT _9185093
650	0	0	_aAERONAUTICS, COMMERCIAL _xMANAGEMENT _9217167
850			_aSPU
910			_aนศ. วิทยาลัยการท่องเที่ยวและบริการจัดซื้อ งาน SPU Book Book Fair 2019 _bร้าน Books Import _c300120 _pF067953
942			_2lcc _cGEN
998			_aJim 0220