| 000 | aam a22 4500 | ||
|---|---|---|---|
| 999 | _c185101 | ||
| 003 | SPU | ||
| 005 | 20170813155114.0 | ||
| 008 | 170813b xxu||||| |||| 00| 0 eng d | ||
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_a9780814437810 _c860 |
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| 040 | _aSPU | ||
| 049 | _aSPU_CHN | ||
| 050 |
_aHF 5415.5 _bW42W 2017 |
||
| 100 |
_9224749 _aWebb, Nicholas J. |
||
| 245 |
_aWhat customers crave : how to create relevant and memorable experiences at every touchpoint / _cNicholas J. Webb |
||
| 246 | _aWhat customers crave | ||
| 260 |
_bAMACOM, _c2017 _aNew York : |
||
| 300 |
_aix, 257 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes bibliographical references (pages 247-248) and index | ||
| 505 | _aWhat You Need To Know About The Customer Experience | ||
| 505 | _aMapping Your Customer's Journey | ||
| 650 | 0 | 0 |
_946742 _aCUSTOMER SERVICES |
| 650 | 0 | 0 |
_951318 _aCUSTOMER RELATIONS |
| 850 | _aSPU | ||
| 942 |
_2lcc _cGEN |
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| 998 |
_amonthira 130817 _bmonthira 130817 |
||