000			01227nam a22002897a 4500
999			_c183464 _d183464
005			20250829093738.0
008			170430b xxu||||| |||| 00| 0 eng d
020			_a9780133764390
040			_aSPU
049			_amain
050			_aHF 5415.5 _bO44C 2014
100			_9222935 _aOliveira, Alexandre
245			_aCustomer service supply chain management : _bmodels for achieving customer satisfaction, supply chain performance, and shareholder value _cAlexandre Oliveira, Anne Gimeno / _h[book]
260			_aUpper Saddle River, N.J. : _bPearson Education, _c2014
300			_axvi, 188 pages _billustrations ; _c24 cm.
504			_aIncludes bibliography and index
505			_aCustomer service environment
505			_aManaging the service
505			_aCustomer service organization
650	0	0	_946742 _aCUSTOMER SERVICES
650	0	0	_951318 _aCUSTOMER RELATIONS
650	0	0	_aBUSINESS LOGISTICS _946825
850			_aSPU
910			_aดร. อัศวิน วงศ์วิวัฒน์ คณะวิศวกรรมศาสตร์ _bร้านเมดซายน์ บุ๊คส์ SPU Library Days 2016 _c030417 _pF066819
942			_2lcc _cGEN
998			_ajirawan 0417 _bjirawan 0417