| 000 | 01167nam a2200301 4500 | ||
|---|---|---|---|
| 005 | 20190314151902.0 | ||
| 008 | 150714s2014 mau eng | ||
| 020 |
_a9781259010651 _c990 Bht. |
||
| 040 | _aSPU | ||
| 049 | _bSPU-CHN | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bF57S 2014 |
| 100 | 0 |
_aFitzsimmons, James A. _971215 |
|
| 245 | 1 | 0 |
_aService management : operations,strategy,and informations technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi. _h[book] |
| 250 | _a8th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2014 |
||
| 300 |
_axviii, 524 p. : _bill. ; _c25 cm. |
||
| 449 | 0 | _a220101 | |
| 500 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aPart One Understanding services | |
| 505 | 0 | _aPart Two Designing the service enterprise | |
| 505 | 0 | _aPart Three Managing service operations | |
| 650 | 0 |
_aSERVICE INDUSTRIES _xMANAGEMENT _946721 |
|
| 700 | 1 |
_971217 _aFitzsimmons, Mona J. |
|
| 700 | 1 | 0 |
_aBordoloi, Sanjeev K. _9212937 |
| 942 | _cGEN | ||
| 998 |
_atook 0715 _btook 0715 |
||
| 999 | _c175528 | ||