| 000 | 01278nam a2200349 4500 | ||
|---|---|---|---|
| 005 | 20170210211838.0 | ||
| 008 | 120114s2011 eng | ||
| 020 | _a9781412980333 | ||
| 040 | _aSPU | ||
| 049 | _bSPU-CHN | ||
| 050 | 0 | 0 |
_aHD 49 _bU55E 2011 |
| 100 | 0 |
_aUlmer, Robert R., 1969- _9183300 |
|
| 245 | 1 | 0 |
_aEffective crisis communication : moving from crisis to opportunity / _cRobert R. Ulmer _h[book] |
| 250 | _a2nd ed. | ||
| 260 |
_aLondon : _bSAGE, _c2011 |
||
| 300 |
_axvii, 239 p. ; _c23 cm. |
||
| 500 | _aIncludes bibliographical references and indexes | ||
| 505 | 0 | _aPart I The Lessons | |
| 505 | 0 | _aChapter 1 Defining Crisis Communication | |
| 505 | 0 | _aChapter 2 Lessons on Managing Crisis Uncertainty | |
| 505 | 0 | _aChapter 3 Lessons on Effective Crisis Communication | |
| 505 | 0 | _aChapter 4 Lessons on Effective Crisis Leadership | |
| 650 | 0 |
_aCRISIS MANAGEMENT _951287 |
|
| 650 | 0 |
_aEMERGENCY MANAGEMENT _9132082 |
|
| 650 | 0 |
_aCOMMUNICATION IN MANAGEMENT _934453 |
|
| 650 | 0 |
_aCOMMUNICATION IN ORGANIZATIONS _937666 |
|
| 700 | 1 | 0 |
_aSellnow, Timothy L. _9183301 |
| 700 | 1 | 0 |
_aSeeger, Matthew W. _9183302 |
| 942 | _cGEN | ||
| 998 |
_atook 0112 _btook 0112 |
||
| 999 | _c154494 | ||