| 000 | 01578nam a2200349 4500 | ||
|---|---|---|---|
| 005 | 20190314151902.0 | ||
| 008 | 100902s2011 mau eng | ||
| 020 |
_a9780071289276 _c840 Bht. |
||
| 040 | _aSPU | ||
| 049 | _bSPU-BK SPU-CHG SPU-CHN | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bF57S 2011 |
| 100 | 0 |
_aFitzsimmons, James A. _971215 |
|
| 245 | 1 | 0 |
_aService management : operations,strategy,and informations technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons _h[book] |
| 250 | _a7th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _c2011 |
||
| 300 |
_axviii, 541 p. : _bill. ; _c25 cm. |
||
| 449 | _a110201 | ||
| 505 | 0 | _aPart one Understanding services | |
| 505 | 0 | _aPart two Designing the service enterprise | |
| 505 | 0 | _aPart three Managing service operations | |
| 650 | 0 |
_aSERVICE INDUSTRIES _xMANAGEMENT _946721 |
|
| 700 | 1 |
_971217 _aFitzsimmons, Mona J. |
|
| 910 |
_aอ.นันท์นภัส _bซีเอ็ดฯ _c101011/190112 |
||
| 942 | _cGEN | ||
| 998 |
_apim 0910 _bpim 0910 |
||
| 998 | _ajirawan 0912 | ||
| 999 | _c145988 | ||