| 000 | 01029nam a2200289ia 4500 | ||
|---|---|---|---|
| 005 | 20170415123337.0 | ||
| 008 | 010503s2001 nyum a000 0 eng d | ||
| 020 |
_a1578200709 _c382 Bht |
||
| 040 | _aSPU | ||
| 050 | 0 | 0 |
_aHE 8788 _bD38C 2001 |
| 100 | 1 |
_aDawson, Keith. _9167943 |
|
| 245 | 1 | 4 |
_aThe call center handbook : _bthe complete guide to starting, running and improving your call center _h[book] |
| 250 | _a4th ed. | ||
| 260 |
_aGilroy, CA : _bCMP, _c2001 |
||
| 300 |
_a382 p. : _bill. ; _c23 cm. |
||
| 449 | 0 | _aL00999 | |
| 505 | 0 | _aThe physical center | |
| 505 | 0 | _aRouting calls : switches & hardware systems | |
| 505 | 0 | _aThe front end | |
| 650 | 0 |
_aCALL CENTERS _xMANAGEMENT. _9167944 |
|
| 650 | 0 |
_aCUSTOMER SERVICES _xMANAGEMENT _957365 |
|
| 650 | 0 |
_aMANAGEMENT INFORMATION SYSTEMS _935137 |
|
| 910 |
_aอ.เจียมจิต _c251109 |
||
| 942 | _cGEN | ||
| 998 | _aniparat 1209 | ||
| 999 | _c140007 | ||