| 000 | 01021nam a2200277 4500 | ||
|---|---|---|---|
| 005 | 20190314151902.0 | ||
| 008 | 090627s2008 eng | ||
| 020 | _a9780071263467 | ||
| 040 | _aSPU | ||
| 049 | _bSPU-CHN | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bF57S 2008 |
| 100 | 0 |
_aFitzsimmons, James A. _971215 |
|
| 245 | 1 | 0 |
_aService management : operations,strategy,and informations / _cJames A. Fitzsimmons _h[book] |
| 250 | _a6th ed | ||
| 260 |
_aBoston : _bMcGraw-Hill, _c2008 |
||
| 300 |
_axvi, 537 p. : _bill. ; _c25 cm.+ _e1 CD-ROM |
||
| 505 | 0 | _aPart one Understanding services | |
| 505 | 0 | _aPart two Designing the service enterprise | |
| 505 | 0 | _aPart three Managing service operations | |
| 650 | 0 |
_aSERVICE INDUSTRIES _xMANAGEMENT _946721 |
|
| 700 | 1 |
_971217 _aFitzsimmons, Mona J. |
|
| 942 | _cGEN | ||
| 998 |
_atook 0609 _btook 0609 |
||
| 999 | _c133763 | ||