| 000 | 01494nam a22003254a 4500 | ||
|---|---|---|---|
| 003 | SPU | ||
| 005 | 20230908130911.0 | ||
| 008 | 090603s2008 mb a|||| |||| 00| 0 eng d | ||
| 020 |
_a9780470189085 _c793 Bht. |
||
| 040 | _aSPU | ||
| 049 | _amain | ||
| 050 | 0 | 0 |
_aHF 5415.335 _bP74B 2008 |
| 100 | 1 |
_aPrice, Bill. _9160142 |
|
| 245 | 1 | 4 |
_aThe best service is no service : how to liberate your customers from customer service, keep them happy & control costs / _cBill Price, David Jaffe |
| 260 |
_aSan Francisco : _bJossey-Bass, _c2008 |
||
| 300 |
_axvii, 312 pages : _billustations ; _c24 cm |
||
| 449 | 0 | _a110210 | |
| 449 | 0 | _a110243 | |
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aChallenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact | |
| 650 | 0 |
_aCONSUMER SATISFACTION _970117 |
|
| 650 | 0 |
_aCONSUMER SERVICES _xMANAGEMENT _9160143 |
|
| 650 | 0 |
_aSERVICE INDUSTRIES _xCONSUMER SERVICES _9160144 |
|
| 650 | 0 |
_aSERVICE INDUSTRIES _xMANAGEMENT _946721 |
|
| 700 | 1 | 0 |
_aJaffe, David _9160145 |
| 850 | _aSPU | ||
| 910 |
_aบริจาคโดย รองศาสตราจารย์ ดร.ครรชิต มาลัยวงศ์ _c160623 _pF068960 |
||
| 942 |
_cGEN _2lcc |
||
| 998 |
_apim 0609 _aniparat 0623 _bpim 0609 |
||
| 999 | _c132773 | ||