000 01170nam a2200277 4500
005 20190319134428.0
008 080628s2007 nju eng d
020 _a0470047461
_c2030 Bht.
020 _a9780470047460
049 _bSPU-BK
050 0 0 _aHD 62.17
_bS65B 2007
100 0 _aSmith, Ralph F.,
_d1953-
_9149477
245 1 0 _aBusiness process management and balanced scorecard :
_busing processes as strategic drivers
_h[book]
260 _aHoboken, N.J. :
_bJ. Wiley & Sons,
_cc2007.
300 _ax, 227 p. :
_bill.;
_c24 cm.
449 0 _a110200
500 _aIncludes index.
505 0 _aA world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
650 0 _aWorkflow
_xManagement.
_9149478
650 0 _aBENCHMARKING (MANAGEMENT)
_952795
650 0 _aPERFORMANCE
_xMANAGEMENT.
_9117856
650 0 _936840
_aSTRATEGIC PLANNING
942 _cGEN
998 _aทรงพล 0608
_bทรงพล 0608
999 _c123973