| 000 | 00859nam a2200277 4500 | ||
|---|---|---|---|
| 005 | 20250613001509.0 | ||
| 008 | 080515s2007 eng | ||
| 020 |
_a9780194579070 _c275 Bht. |
||
| 040 | _aSPU | ||
| 049 | _bSPU-CHN | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bR52E 2007 |
| 100 | 0 |
_aRichey, Rosemary _9146798 |
|
| 245 | 1 | 0 |
_aEnglish for customer care / _cRosemary Richey _h[book] |
| 260 |
_aOxford : _bOxford University Press, _c2007 |
||
| 300 |
_a80 p. : _bCol.ill ; _c26 cm. + _e1 CD-ROM |
||
| 490 | 0 |
_aOxford business English _9146796 |
|
| 449 | 0 | _a210500 | |
| 505 | 0 | _aIntroduction to customer care | |
| 505 | 0 | _aFace to face with customers | |
| 505 | 0 | _aCall centre success | |
| 505 | 0 | _aDelivering customer care through writing | |
| 650 | 0 |
_aSERVICE INDUSTRIES _939279 |
|
| 942 | _cGEN | ||
| 998 |
_atook 0508 _btook 0508 |
||
| 999 | _c121522 | ||