| 000 | 00686nam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20250426131653.0 | ||
| 008 | 070522s1999 nyu eng | ||
| 020 | _a0814470289 | ||
| 049 | _bSPU-BK | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bB484 1999 |
| 245 | 0 | 0 |
_aBest practice in customer service _b/ _cedited by Zemke and John A. Woods. |
| 260 |
_aNew York: _bAMACOM _c1999 |
||
| 300 | _axvii 414 p.; | ||
| 500 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCUSTOMER SERVICES. _946742 |
|
| 700 | 1 | 0 |
_aZemke, Ron. _970063 |
| 700 | 1 | 0 |
_aWoods, John A. _9135005 |
| 942 | _cGEN | ||
| 998 |
_abnz 0507 _bbnz 0507 |
||
| 999 | _c110904 | ||