000 01853nam a22004214a 4500
005 20190502125145.0
008 030220s2003 njum b a001 0 eng
010 _a2003003949
020 _a0471423289 (CLOTH)
049 _bSPU-BK
050 0 0 _aHD 62.6
_bN73b 2003
050 0 0 _aJF 1525.T67
_bN58B 2003
100 1 _aNiven, Paul R.
_9133740
245 1 0 _aBalanced scorecard step-by-step for government and nonprofit agencies /
_cPaul R. Niven.
260 _aHoboken, N.J. ::
_bWiley,,
_cc2003.
300 _axiv, 305 p. :
_bill. ;
_c24 cm.
449 0 _a110200
504 _aIncludes bibliographical references and index.
650 0 _aTotal quality management in government.
_9133741
650 0 _aAdministrative agencies
_xManagement
_xEvaluation.
_9133742
650 0 _aNonprofit organizations
_xManagement
_xEvaluation.
_9133743
650 0 _aBENCHMARKING (MANAGEMENT)
_952795
650 0 _aPERFORMANCE STANDARDS.
_950716
650 0 _aORGANIZATIONAL EFFECTIVENESS
_xMEASUREMENT.
_954441
650 2 _aTOTAL QUALITY MANAGEMENT.
_940506
650 2 _aBenchmarking
_9133744
650 2 _9133745
_aEfficiency, Organizational.
650 2 _aProgram Evaluation.
_9133746
650 2 _aFoundations
_xorganization & administration.
_9133747
650 2 _aGovernment Agencies
_xorganization & administration.
_9133748
650 2 _aOrganizations, Nonprofit
_xorganization & administration.
_9133749
650 2 _aSocieties
_xorganization & administration.
_9133750
856 4 2 _zPublisher description
_uhttp://www.loc.gov/catdir/description/wiley039/2003003949.html
856 4 1 _zTable of contents
_uhttp://www.loc.gov/catdir/toc/wiley031/2003003949.html
942 _cGEN
998 _abnz 0307
_bbnz 0307
999 _c109592