Includes index.

Introduction -- Short introduction to lean-management -- The ideal maintenance process -- How is your process? : conducting a process diagnostic -- A couple of thoughts before starting the improvement effort -- Improving your process : step by step -- Step 1: "What can i do for you?" : improving maintenance notifications -- Step 2: "To fix or not to fix" and when" : improving maintenance work selection and prioritization -- Step 3: "Got everything we need?" : improving work order planning -- Step 4: "Like clockwork" : improving work order scheduling -- Step 5: "The real thing" : improving work order execution -- Step 6: "How did it go?" : introducing performance indicators -- How to make things work long term / making change stick -- Selected lean tools for maintenance.