1 - Skill-mix for primary and chronic care: definitions, conceptual framework and relevance for policy and practice -- 2 - Skill-mix changes: what evidence on patient outcomes and health systems? -- 3 - Implementing skill-mix changes: lessons for policy and practice -- 4 - Keeping people healthy: skill-mix innovations for improved disease prevention and health promotion -- 5 - Caring for people with acute conditions: transitional care, relocation of care and new division of work -- 6 - Chronic conditions and multimorbidity: skill-mix innovations for enhanced quality and coordination of care -- 7 - Long-term and palliative care at home: skill-mix innovations for enhanced responsiveness and satisfaction of patients and caregivers -- 8 - Addressing the particular challenges of patients living in rural and remote areas and for disadvantaged groups: skill-mix innovations to improve access and quality of care -- 9 - Education and planning: anticipating and responding to skill gaps, changing skill needs and competencies -- 10 - Implementing skill-mix innovations: role of policy and financing -- 11 - Change management in health care settings: organizational strategies to foster skill-mix changes