Includes glossary and index.

Housekeeping : the scope of the lodging industry--Key roles and responsibilities of the professional housekeeper--Effective staffing and scheduling staffing the housekeeping--Training motivating and evaluating--Cleaning guest rooms and bathrooms--Cleaning public areas and the back of the house--Maintaining floors--Managing the care of interior design elements--Managing equipment and supplies--Managing the one premise laundry and working with contract laundry