TY  - BOOK
AU  - Looy,Bart Van
AU  - Dierdonck,Roland Van
AU  - Gemmel,Paul
TI  - Services management: an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck
SN  - 027367353X (pbk)
AV  - HD 9980.5 L67S 2003
PY  - 2003///
PB  - Harlow, Financial Times Prentice Hall
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
KW  - MARKETING
N1  - Includes bibliographical references and index
ER  -