TY - BOOK AU - Pyo, Sundsoo TI - Benchmarks in hospitality and tourism SN - 8179922839 AV - HD 62.15 P96B 2005 PY - 2005/// CY - Mumbai PB - Jaico KW - BENCHMARKING (MANAGEMENT) KW - HOSPITALITY INDUSTRY KW - MANAGEMENT KW - TOURISM N1 - Includes index ER -