TY  - BOOK
AU  - Metters,Richard
TI  - Successful service operations management
SN  - 0324224370 (set)
AV  - HF 5415.5 S92 2006
PY  - 2006///
CY  - Mason, OH
PB  - South-Western
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
KW  - CASE STUDIES
N1  - Includes bibliographical and index; Part 1 : Formulating strategy--Part 2 : Designing the delivery system--Part 3 : Improving the delivery system--Part 4 : Matching supply and demand--Part 5 : Tools for managing services
ER  -