TY - BOOK AU - Kleindl,Brad Alan TI - Strategic electronic marketing: managing e-business SN - 032417893X (hc. : alk. paper) AV - HF5415.1265 .K53S 2002 PY - 2002/// CY - Cleveland, Ohio PB - Thomson/South-Western KW - TELEMARKETING KW - DATABASE MARKETING N1 - Includes bibliographical references and index ER -