TY  - BOOK
AU  - Brown,Stanley A.
AU  - Gulycz,Moosha
TI  - Performance-driven CRM: how to make your customer relationship management vision a reality 
SN  - 0470831618
AV  - HF5415.5 .B76P 2002
PY  - 2002///
CY  - Chichester
PB  - Wiley
KW  - CUSTOMER RELATIONS
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/bios/wiley043/2002284323.html
UR  - http://www.loc.gov/catdir/description/wiley036/2002284323.html
UR  - http://www.loc.gov/catdir/toc/wiley023/2002284323.html
ER  -