TY - BOOK AU - Ballou,Ronald H. TI - Business logistics /supply Chain management: planning organizing and controlling the supply Chain SN - 0131230107 AV - HD 38.5 B34B 2004 PY - 2004/// CY - Upper Saddle River, NJ. PB - Pearson KW - BUSINESS LOGISTICS N1 - Includes appendix and index; Part I : Introduction and planning; Part II : Customer service goals; Part III : Transport strategy ER -