TY - BOOK AU - Chang, Tsung - Ling TI - Six sigma : a framework for small and medium - sized enterprises to achieve total quality AV - Thesis HD 31 C36S PY - 2002/// CY - [s.i.] PB - Cleveland State University KW - THESIS ABSTRACT KW - SIX SIGMA (QUALITY CONTROL STANDARD) KW - QUALITY CONTROL KW - STATISTICAL METHODS ER -