TY - BOOK AU - Thill, John V. TI - Excellence in business communication SN - 0131227815 AV - HF 5718.2 T54E PY - 2002/// CY - Upper Saddle River PB - Prentice Hall KW - BUSINESS COMMUNICATION KW - UNITED STATES KW - CASE STUDIES N1 - Supplemented by a companion Web site; Includes bibliographical references and indexes ER -