TY  - BOOK
AU  - Fried-Kline,Sheryl
AU  - William,Sullivan
TI  - Hotel front office simulation: a workbook and software package 
SN  - 0471203319 (acidfreepaper)
AV  - TX 911.3.F75 F74H 2003
PY  - 2003///
CY  - New York
PB  - John Wiley & Sons
KW  - HOTEL FRONT DESK PERSONNEL
KW  - HANDBOOKS, MANUALS, ETC
KW  - HOTEL MANAGEMENT
N1  - Chapter 1 Getting started; Chapter 2 Reservations; Chapter 3 Registration
ER  -