TY  - BOOK
AU  - Williams,Christine
AU  - Buswell,John
TI  - Service quality in lerisure and tourism
SN  - 0851995411 (alk.paper)
AV  - G 155.A1 W54S 2003
PY  - 2003///
CY  - Wallingford, Oxon, UK
PB  - CABI
KW  - TOURISM
KW  - LEISURE INDUSTRY
KW  - QUALITY ASSURANCE
N1  - Includes references and index; Part 1 Understanding quality in leisure and tourism; Part 2 Designing quality; Part 3 Achieving or detivering quality
ER  -