TY  - BOOK
AU  - Bank,John
TI  - essence of total quality management
SN  - 013284902X
AV  - HD 62.15 B36E 1992
PY  - 1992///
CY  - New York
PB  - Prentice - Hall
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes index
ER  -