TY  - BOOK
AU  - Kettner,Peter M
TI  - Achieving excellence in the management of human se
SN  - 0205318789
AV  - HV 41 K47A 2002
PY  - 2002///
CY  - Boston, MA
PB  - Allyn and Bacon
KW  - HUMAN SERVICES
KW  - MANAGEMENT
N1  - Includes bibliographical references and index
ER  -