TY  - BOOK
AU  - Fitzsimmons,James A
AU  - Fitzsimmons,Mona J.
TI  - Service management : operations,strategy,and informations
SN  - 0071181156
AV  - HD 9980.5 F57S 2001
PY  - 2001///
CY  - New york
PB  - McGraw-Hill
KW  - Service industrics
KW  - management
N1  - Includes bibiographical references and index
ER  -