TY  - BOOK
AU  - Wooten,Robert J
TI  - Building & managing a world class IT help desk
SN  - 007213237x
AV  - QA 76.9.T43 W66B 2001
PY  - 2001///
CY  - Berkeley, CA.
PB  - Osborne / Mc Graw-Hill
KW  - Computer technical support
N1  - Includes index
ER  -