TY - BOOK AU - Parasuraman,A AU - Colby,Charles L TI - Techno-ready marketing : how and why your customer SN - 0684864940 AV - HD 45 P37T 2001 PY - 2001/// CY - New York PB - The free press KW - TECHNOLOGICAL INNOVATIONS KW - MANAGEMENT KW - Technological innovations KW - Marketing N1 - Includes index ER -