TY  - BOOK
AU  - Newell,Frederick
TI  - Loyalty.com : customer relationship management in
SN  - 0071357750
AV  - HF 5415.1265 N48L 2000
PY  - 2000///
CY  - New York
PB  - Mc Graw - Hill
KW  - INTERNET MARKETING
KW  - CUSTOMER RELATIONS
N1  - Includes index
ER  -