TY - BOOK AU - Holden,Jim TI - World class selling : the crossroads of customer, SN - 0471326054 AV - HF 5438.25 H64W 1999 PY - 1999/// CY - New York PB - John Wiley & Sons,Inc KW - SELLING KW - SALES PERSONNEL N1 - Includes bibliographical references and index ER -