TY - BOOK AU - Zikmund,William G AU - D'Amico,Michael TI - Effective marketing : creating and keeping customer SN - 0538878487 AV - HF 5415.Z54E 1997 PY - 1997/// CY - Cincinnati, Ohio PB - South-Western Publishing KW - MARKETING KW - CONSUMER BEHAVIOR KW - EXPORT MARKETING N1 - Includes index ER -