TY  - BOOK
AU  - Zemke,Ron
AU  - Connellan,Tom
TI  - E-service : 24 ways to keep your customers when th
SN  - 0814406068
AV  - HF 5415.525 Z45E 2000
PY  - 2000///
CY  - New York
PB  - amacom
KW  - CUSTOMER LOYALTY
KW  - INTERNET MARKETING
N1  - Includes index
ER  -