TY  - BOOK
AU  - Greiner,Donna
AU  - Kinni,Theodore B
TI  - 1,001 way to kepp customers coming back : wow idea
SN  - 0761520295
AV  - HF 5415.335 G73O 1999
PY  - 1999///
CY  - California
PB  - Prima Publishing
KW  - CUSTOMER SERVICES
KW  - CUSTOMER RELATIONS
KW  - CUSTOMER SATISFACTION
N1  - Includes index
ER  -