TY  - BOOK
AU  - Clemmer,Jim
TI  - Firing on all cylinders : the service 2/ quality s
SN  - 0771591330
AV  - HF 5386 C54F 1991
PY  - 1991///
CY  - Toronto
PB  - Macmillan
KW  - Customer service
KW  - Management
KW  - SUCCESS IN BUSINESS
KW  - Quality of products
N1  - Includes bibliographical references and index
ER  -