TY  - BOOK
AU  - Brown Stanley A.
TI  - Performance driven CRM
SN  - 0470831618
AV  - HF 5415.5 B76P 2002
PY  - 2002///
CY  - Ontario
PB  - John Wiley and Sons
KW  - CUSTOMER RELATIONS
KW  - MANAGEMENT
N1  - Includes appendix and index
ER  -