TY - BOOK AU - Lynn Van AU - Der Wager TI - Professional hospitality : core competencies SN - 1862504954 AV - TX 911.3.C65 V36P 2000 PY - 2000/// CY - Victoria PB - Hospitality Press KW - COMPETENCY BASED EDUCATION KW - AUSTRALIA KW - HOSPITALTY INDUSTRY KW - CUSTOMER SERVICES N1 - Includes index ER -