TY  - BOOK
AU  - William B.Martin
TI  - Quality service what every hospitality manager needs to know
SN  - 0130930180
AV  - TX 911 M37Q 2002
PY  - 2002///
CY  - Upper Saddle River, N.J.
PB  - Prentice-Hall
KW  - HOSPITALITY INDUSTRY
N1  - Includes index
ER  -