TY - BOOK AU - Thompson,Leigh L. TI - The mind and heart of the negotiator SN - 0130179647 AV - HD 58.6 T46M 2001 PY - 2001/// CY - Upper Saddle River, N.J. PB - Prentice-Hall KW - NEGOTIATION IN BUSINESS N1 - Includes appendix and index ER -