TY  - BOOK
AU  - Richard Normann
TI  - Service management : strategy and leadership in service business
SN  - 0471494399
AV  - HD 9980 N67S 2000
PY  - 2000///
CY  - Chichester
PB  - John Wiley and Sons
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
N1  - Includes index
ER  -