TY - BOOK AU - Barton,Laurence TI - Crisis in organizations II SN - 0324024290 AV - HD 49 B37C 2001 PY - 2001/// CY - Cincinnati, Ohio PB - South-Western College Pub. KW - CRISIS MANAGEMENT KW - COMMUNICATION IN ORGANIZATIONS KW - ORGANIZATIONAL CHANGE N1 - Includes bibliographical references (p. 265-272) and indexes; Recognizing a crisis situation -- anticipating crisis is a tool of smart management -- public opinion and crisis : from main street to wall street ER -