TY  - BOOK
AU  - Bounds,Greg
TI  - Beyond total quality management: toward the emerging paradigm 
SN  - 0071132384
AV  - HD 62.15 B49 1994
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes glossary and index
ER  -