TY  - BOOK
AU  - James A.Fitzsimmons
AU  - Fitzsimmons,Mona J.
TI  - Service management for competitive advantage
SN  - 0070212171
AV  - HD 9980 F57S 1994
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
N1  - Includes appendix and index
ER  -