TY - BOOK AU - Cialdini, Robert B. TI - Influence, new and expanded : the psychology of persuasion SN - 9780063136892 AV - BF 774 C52I 2021 PY - 2021/// CY - New York, NY PB - Harper Business, an imprint of HarperCollinsPublishers KW - INFLUENCE (PSYCHOLOGY) KW - PERSUASION (PSYCHOLOGY) KW - COMPLIANCE N1 - Includes index; Levers of influence : (power) tools of the trades -- Reciprocation : the old give and take -- Liking : the friendly thief -- Social proof : truths are us -- Authority : directed deference -- Scarcity : the rule of the few -- Commitment and consistency : hobgoblins of the mind -- Unity : the "we" is the shared me -- Instant influence : primitive consent for an automatic age ER -