TY  - BOOK
AU  - Loader, David
TI  - Relationship and resource management in operations
T2  - Operations management series (Securities Institute)
SN  - 9780750654883
AV  - HG 173 L62R 2002
PY  - 2002///
CY  - Burlington, MA
PB  - Butterworth-Heinemann
KW  - FINANCIAL SERVICES INDUSTRY
KW  - MANAGEMENT
KW  - GREAT BRITAIN
N1  - Includes glossary and index; Understanding the business - the  role of operations -- Operations relationship in the organization -- Operations relationships outside the organization -- The  operations team - managing systems  and people -- Client services -- The relationship with regulation -- Compliance and audit -- The impact of change
ER  -