TY  - BOOK
AU  - Creech, Bill
TI  - The five pillars of TQM : how to make total quality management work for you
SN  - 9780525937258
AV  - HD 62.15 C73F 1994
PY  - 1994///
CY  - New York
PB  - Truman Talley Books/Dutton
KW  - TOTAL QUALITY MANAGEMENT
KW  - UNITED STATES
N1  - Includes index; TQM : the need, the issues, the shape it must take -- Lessons from Japan's success and American failings -- Winning big by organizing small : more key examples -- A TQM turnaround in our biggest bureaucracy -- Product : focal point for purpose and achievement
ER  -